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パーツアドバイザー、横浜 Service - Parts Advisor, Yokohama - Tesla - 15090

Yokohama ,Japan
  • Salary / Remuneration Guide:
  • TBA
  • Experience Level Guide:
  • Proven work experience within the automotive industry, as well as material service and distribution experience.
  • Education Level Guide:
  • Degree or Certificate in Automotive Technology a plus
  • Employment Duration / Type:
  •  
  • Full Time
  • Job Function type:
  •  
  • Specialist, 
  •  
  • Other

Job Details

パーツアドバイザー、横浜 
Service - Parts Advisor, Yokohama - Tesla - 15090

仕事の内容

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Tesla is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service.

This position is located at our local Service center however the role will require travel as needed and directed by management.

Responsibilities

·    Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.

·    Establish Parts system, label materials with Reference numbers for correct identification.

·    Accurately record parts transactions and data into the Dealer Management System – attention to detail is critical, escalate any issues that need to be addressed to correct any inbound packaging. Escalate important issues from our internal and external suppliers.

·    Communicate estimated parts ship and arrival time, including regular updates.

·    Answer phone calls, emails and drive-ins to address any customer concerns with the highest level of response and attention.

·    Maintain records of time, expenses, and material and warranty duties.

·    Effectively handle multiple priorities, organize workload, and meet deadlines.

·    Pick up and deliver parts using van and/or trailer.

Requirements

·    Proven work experience within the automotive industry, as well as material service and distribution experience.

·    Degree or Certificate in Automotive Technology a plus. 

·    Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.

·    Understand of basic automotive techniques related to repair and servicing of automobiles.

·     Working knowledge of Dealer Business Process and Best Practice, DMS Systems, SAP, MS Office Suite.

·    Excellent oral and written communication skills as well as the ability to follow instructions required.

·     Maintain and perform top level professional integrity and appearance as a parts advisor.

·    Valid driver’s license, clean driving record and insurable.

·    Fluency in English.

 

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